Customer Experience Strategy Survey

Closes 9 Jan 2023

Opened 7 Nov 2022


The City of Wolverhampton Council is seeking your views on how we develop our Customer Experience Strategy to deliver a positive customer experience for all our residents and visitors.

Why your views matter

We want to improve the way in which we deliver our frontline customer services and want to gather views from stakeholders to ensure the aims and objectives are achievable and that our vision meets the needs of our customers. Please click the below link to access the draft strategy document.

Customer Experience Strategy 2022

Give us your views


  • All Areas


  • Businesses
  • Tenants / Residents associations
  • All residents
  • Minority ethnic people
  • Lesbian, gay, bisexual, transgender people (LGBT)
  • Older people
  • People with disabilities
  • Service users (current or previous)
  • Visitors / Tourists


  • Council plan