IGNITE Feedback

1. Name (optional):

2. Are you a pre-start up or established business?

(Required) Pre-start New business (0-24 months old) Established

3. How many times have you visited IGNITE?

(Required) Once 2-5 6-10 More than 10 Never

4. How often do you plan to visit IGNITE?

(Required) Daily Several times a week Weekly Bi-Weekly Monthly Less than Monthly Never

5. How satisfied are you with how IGNITE has supported your business?

(Required) Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied

Any comments?

6. How would you rate the customer service at IGNITE?

(Required) Very good Good Average Poor Very poor

Any comments?

7. How would you rate the IT equipment available to use at IGNITE?

(Required) Very good Good Average Poor Very poor

What changes, if any, would you make to the IT equipment available at IGNITE?

8. How would you rate the facilities available at IGNITE?

(Required) Very good Good Average Poor Very poor

Any comments?

9. How would you rate the business support at IGNITE?

(Required) Very good Good Average Poor Very poor N/A (i.e. no business support received)

Any comments?

10. If you would like further business support, please indicate what area of support you would be looking for:

Select all that apply

Business registrations Self-assessment awareness / training & guidance Keeping records Cash flow projections Access to finance Finance applications guidance / support Business Plan development Marketing Sales / purchasing Limited company / Director responsibilities Health & Safety Environmental ESG Business Insurance Business banking Recruitment Premises Training & Development DWP / JCP Networking / partnerships Other – please state below

11. How do you travel to IGNITE?

(Required) Bus Train Tram Walk Car Taxi Cycle Other (please specify)

12. How did you hear about IGNITE?

(Required) Social Media (Twitter, Linked in, Facebook, Instagram) Search Engine (e.g. Google, Bing) Website Advertising Word of Mouth In person event E-Newsletter PR Other (please specify)

Please state details below, for example twitter account / train advert / name of website

13. Do you have any further comments or suggestions as to how we could improve?